Frequently Asked Questions

Email Us with any additional questions. We will respond via email and post them on this site.

Q: What is it going to cost to have my property restored?

A: Our pricing is based on the insurance industry standard Xactimate pricing. Since there are many variables with each water restoration job, such as how much water, what category water, how many rooms, etc., we cannot price jobs before examining each job.

Q: Can I restore my damage myself?

A: It is not recommended to handle water damages yourself for several reasons. Non-commercial grade drying equipment most likely will not extract water from both the carpet and the padding. Over a short period of time, this will lead to secondary damages such as mold, rotting, etc., which are more costly to remediate. You also run the risk of voiding your insurance coverage for the incident if you do not do everything possible to properly contain the damage.

Q: Is my damage covered by my insurance?

A: You need to review your policy with your agent to determine if you have proper coverage for your damage. It would be a good idea to review your coverage ahead of time to make sure you are covered for such tricky situations such as sump pump failures, which requires an inexpensive insurance rider.

We begin the mitigation process for you after a loss, which is required of you to keep your insurance in place.

Q: How is payment handled?

A: We direct bill the insurance company for the costs of restoring your property. The customer is responsible for their deductible, which is collected on the first day the restoration begins. If you don't have coverage for your damage, we will review the procedures and costs immediately after the initial evaluation is conducted.

Q: Do I have a choice of contractors to use for restoring my property?

A: Yes. The customer always has the full authority to use whichever restoration company they feel is qualified for the job. It doesn't cost the insured any more or less to call their own company in. The important factor is to make sure the damage is handled correctly the first time.

Q: Why should I choose an IICRC certified restoration company?

A: The importance of having Institute of Inspection Cleaning and Restoration Certification (IICRC) cannot be understated, as it assures you of trained, experienced technicians on EVERY JOB. IICRC companies cannot send hired temporary employees to handle your restoration job at the risk of improperly mitigating the damages.

In addition to being certified by the industry's most widely recognized and accepted certification program, all of Stanley Steemer's technicians attend IICRC accredited continuing education and training programs several times a year. All IICRC company's invest a significant amount of time and money in training and equipment to ensure they perform the highest standards of work.